BRAMBILLA, F. R.; SAMPAIO, C. H.; PERIN, M. G. Technological and Organizational Indicators of Customer Relationship Management (CRM): Relationship between Developer Firm, Client Firm and Academic Theory. Perspectivas em Ciência da Informação, [S. l.], v. 13, n. 2, p. 107–129, 2008. Disponível em: https://periodicos.ufmg.br/index.php/pci/article/view/22369. Acesso em: 17 may. 2024.