Brambilla, F. R., Sampaio, C. H. and Perin, M. G. (2008) “Technological and Organizational Indicators of Customer Relationship Management (CRM): Relationship between Developer Firm, Client Firm and Academic Theory”, Perspectivas em Ciência da Informação, 13(2), pp. 107–129. Available at: https://periodicos.ufmg.br/index.php/pci/article/view/22369 (Accessed: 17 May 2024).