Search and retrieval of information on video streaming platforms

a case study on Netflix

Abstract

Studies issues related to the search and retrieval of information and its impact on satisfying users' needs. General objective is to analyze the difficulties and inconsistencies in the search and information retrieval system on streaming platforms, especially Netflix. Used bibliographic, exploratory, descriptive and documentary research as methodologies, with a qualitative approach through the application of a case study on Netflix. Obtain the data, the Netflix platform itself and its sister sites (Netflix Research, Netflix Investor, WeAreNetflix) were tested, as well as blogs related to it. The data analysis was carried out in October 2023. Result, it is clear that the platform provides, on its home page and in all its versions, simple search and navigation alternatives, in which the simple search field is a space intended for the user to include a word or a search expression to retrieve content (film, series, documentary, for example). Highlights that there were difficulties and inconsistencies in the search and information retrieval system on the Netflix streaming platform due to the search engine presenting only the simple search option, not allowing the user to refine or filter their search, making it impossible to retrieve information with specificity and precision. Reflect on the importance of the innovative platform in your infrastructure, considering a continuous cycle of learning, inferences and observations that can be made by professionals and researchers in the field of Information Science and related areas.