Information and Knowledge Management in Support of Process Management Systematic Literature Review

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Eduardo Aroeira de Assis Almeida
Fernando Hadad Zaidan
Elisângela Cristina Aganette

Abstract

This article presents the results of a finished research with the objective of identifying the relationship between Process Management and Information and Knowledge Management. The methodology adopted is a Systematic Literature Review (SLR), using the Kitchenham protocol, which structures the research in three stages: planning, conducting the research, and research report. The chosen method allowed the analysis of 3019 articles, of which 22 articles were evaluated as adherent to the research. The StArt software was used to manage the research, and Zotero software was used to manage the article references. The research conducted allowed for the identification of two simple models that integrate information and knowledge management with business process management, in addition to pointing out metrics and measurement elements necessary for monitoring the integration performed.

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How to Cite
Aroeira de Assis Almeida, E., Hadad Zaidan, F. ., Braga, J. L., & Aganette, E. C. (2023). Information and Knowledge Management in Support of Process Management: Systematic Literature Review. Frontiers of Knowlegde Representation, 3(1), 74–95. Retrieved from https://periodicos.ufmg.br/index.php/fronteiras-rc/article/view/40228
Section
Research Articles
Author Biographies

Eduardo Aroeira de Assis Almeida, Instituto de Educação Tecnológica - IETEC

Especialista de Processos de Negócio na Brasil PCH. Mestre em Engenharia e Gestão de Processos e Sistemas - IETEC - Instituto de Educação Tecnológica, Especialista de Processos do grupo Brasil PCH.

Fernando Hadad Zaidan, IETEC

[1] Professor e pesquisador do mestrado do IETEC. Doutor em Ciência da Informação – UFMG. Mestre em Administração e Bacharel em Ciência da Computação – FUMEC.

José Luis Braga, IETEC

Professor e pesquisador do Mestrado em Engenharia e Gestão de Processos e Sistemas, IETEC

Elisângela Cristina Aganette, Universidade Federal de Minas Gerais

Professora da Escola de Ciência da Informação da Universidade Federal de Minas Gerais (UFMG). Doutora em Ciência da Informação pela UFMG.