A Knowledge Management Perspective for Business Process Management System’s (BPMS) Evaluation

Authors

  • Rodrigo Baroni de Carvalho
  • Alessandro Marcus Afonso Oliveira
  • George Leal Jamil
  • Juliana Amaral Baroni Carvalho

Keywords:

Gestão do Conhecimento, Gestão por Processos, Business Process Management (BPM), Workflow

Abstract

The paper analyses how BPM systems can support Knowledge Management (KM) practices. The research model was built upon the interfaces between KM and Process Management and was also based on BPMI and WfMC models. It was concluded, for the studied case, that a BPM system, in spite of helping socialization in a limited manner, presents features that comprehensively support externalization, combination and internalization of knowledge about business processes.

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Published

2010-03-24

How to Cite

Carvalho, R. B. de, Oliveira, A. M. A., Jamil, G. L., & Carvalho, J. A. B. (2010). A Knowledge Management Perspective for Business Process Management System’s (BPMS) Evaluation. Perspectivas Em Ciência Da Informação, 15(1), 132–153. Retrieved from https://periodicos.ufmg.br/index.php/pci/article/view/22417

Issue

Vol. 15 No. 1 (2010)

Section

Articles