Performance Indicators: a pilot study at FIOCRUZ health and biomedical libraries

Abstract

This paper describes the recent efforts of a science and technology health institute to implement a library services evaluation program. Based on the ISO 11620 a team of researchers and librarians have considered a set of performance indicators to be used in its three specialized libraries. The way taken so far and the collaborative process that have been shaping the whole process are described; future challenges are also indicated.