Knowledge Spiral in Knowledge Management Frameworks: the Case of Two Organizations in Portugal

Abstract

This research goal is to analyze how knowledge management implementation framework contemplates the knowledge spiral. The research method adopted was an exploratory multiple case study in two Portugal organizations. The main results is: frameworks focus on the aspects related with the implementation condition (support of high administration, culture, etc.), instead of knowledge spiral. Organization A focus is on the externalization, and organization B has an equilibrium among externalization, combination, socialization, internalization.