Assistance humanization in pediatric intensive care unit

perspective of nursing staff

Abstract

The National Humanization Policy (NHP) proposes changes in management and health practice, with humanization strategies directed to dignified care. It produces new ways to perform care, which reflects the positive relationship between patient and professional, providing health promotion. The aim of this research was to analyze the point of view of the nursing staff about the humanization of assistance to children and families in a Pediatric Intensive Care Unit (PICU). From October to November 2013, a cross-sectional survey was conducted in the PICU of a university hospital. A structured questionnaire was applied to nursing staff members containing objective questions of demographic and professional characteristics, of knowledge on the subject, facilitators, and aspects that hinder the realization of humanized practices. The nursing professionals perform humanized actions even with partial knowledge of the subject, highlighting the factors respect, comfort, listening and presence of the family. The main difficulties identified to carry out humanized actions were the reduction in staff, high demand of patients and time. Conditions that favor the humanized care in the sector are the good relationship with the whole team, the well-being of professionals, the recognized and valued work, the education and professional training. It is concluded that despite partial theoretical knowledge of humanization and the lack of update through scientific reading, the humanization in the view of nursing staff is important and its healthcare practice in the PICU is permeated by consonants actions with the NHP guidelines of the host, ambiance and defending the rights of patients.