SERVICES FOR STUDENTS WITH DISABILITIES AT UNIVERSITIES: DIFICULTIES AND CHALLENGES

Abstract

Students with disabilities may confront numerous obstacles and challenges when accessing Higher Education (HE) and attempting to be successful in it. Disability Services Offices at universities play an important role in providing direct and indirect support for these students. This paper presents the perspectives of Disability Services Offices’ staff regarding the provision of services to students with disabilities, describing the characteristics, difficulties and challenges of these offices. Data were collected at 62 public university organizations in Brazil and Portugal using a questionnaire developed for this purpose. Despite the demands faced by the Disability Services Offices, signs of good progress in support for students with disabilities are increasing. Although the services play an important role, minimal autonomy and significant difficulties remain in several domains of management and intervention. Necessary changes and adaptations in supporting these students at universities are discussed, considering the significant consequences of integration and success for students with disabilities. Inclusive policies that are based on equity and equal opportunities and more resources are required to guarantee the rights of all students in Higher Education.