Comunication and patient safety
perception of the nursing staff of a teaching hospital
DOI:
https://doi.org/10.5935/1415-2762.20150034Keywords:
Quality of Health Care, Health Service Evaluation, Patient Safety, NursingAbstract
This is a quantitative study with descriptive exploratory design, which investigated perception among the nursing staff at a teaching hospital regarding the possibility of communication and non-punitive response to errors. It also sought to highlight communication as a relevant factor for patient safety. The study was conducted on a teaching hospital with a population of 95 nurses. Data was collected through a questionnaire based on the Agency Health Research Quality, considering communication openness and non-punitive response to errors. The results show that the staff will freely speak up when something does not seem right. We believe this study can contribute to the necessary interventions for the assessed dimensions and to provide subsidies for the improvement of healthcare processes and management with a focus on patient safety.Downloads
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