Mapping of business process management methodologies in Brazilian public higher education institutions (HEIs)
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Abstract
Currently, organizations are surrounded by a context of high information volume, a growing increase in customer expectations, an environment of continuous change and increased competitiveness in the global market. In this context, the discipline of business process management is consolidated, in the context where the functional view of organizations is replaced by the view oriented to processes. The objective of the research was to map BPM methodologies applied in Brazilian public higher education institutions. To this end, searches were carried out on the basis of theses and dissertations from Portal Capes, with 14 BPM methodologies applied in the context of educational institutions. Through Bardin's Content Analysis methodology (1977), the 14 methodologies were briefly described and compared. The most complete methodologies regarding the contemplation of stages of a BPM methodology were that of Miguel (2015), Barbosa (2016), Pina (2013) and Oliveira (2018).
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