Patient safety atmosphere in primary health care
root cause analysis
DOI:
https://doi.org/10.5935/1415-2762-20210019Keywords:
Patient Safety, Primary Health Care, Health Evaluation, Patient Care Team, Health Personnel, Job SatisfactionAbstract
Objective: to assess the safety atmosphere in primary health care and to analyze the possible causes of the identified problems. Method: action research carried out in 2017, in a municipality in the Northeast of Brazil, divided into three moments: approaching the field, application of the Safety Attitudes Questionary and discussion with health workers about causes of incidents in primary care through a diagram of Ishikawa. Fifty-five professionals from seven family health teams, present in the basic health units at the time of data collection, participated. Quantitative data were organized in the Statistical Package for Social Science (SPSS) database. Results: in the assessment of the safety atmosphere, job satisfaction was the one that obtained the highest score. The lowest score was related to working conditions. All of these aspects directly interfere with
patient safety. The causes identified by the workers through the diagram were: lack of resources, lack of adherence to the treatment of patients and stress of professionals. Conclusion: there is a need for actions collectively built with managers, users, and health workers to improve the safety atmosphere. Such actions can provide improvements in the quality of care provided.
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