Satisfaction of patients about the nursing care in surgical units

mixed method research

Authors

  • José Luís Guedes dos Santos Universidade Federal de Santa Catarina, Departamento de Enfermagem, Curso de Enfermagem, Florianópolis SC , Brasil, Universidade Federal de Santa Catarina – UFSC, Departamento de Enfermagem, Curso de Enfermagem. Florianópolis, SC – Brasil. http://orcid.org/0000-0003-3186-8286
  • Shara Bianca De-Pin Universidade Federal de Santa Catarina, Departamento de Enfermagem, Curso de Enfermagem, Florianópolis SC , Brasil, Universidade Federal de Santa Catarina – UFSC, Departamento de Enfermagem, Curso de Enfermagem. Florianópolis, SC – Brasil. http://orcid.org/0000-0002-4384-6175
  • Fernando Henrique Menegon Universidade Federal de Santa Catarina, Departamento de Enfermagem, Curso de Enfermagem, Florianópolis SC , Brasil, Universidade Federal de Santa Catarina – UFSC, Departamento de Enfermagem, Curso de Enfermagem. Florianópolis, SC – Brasil. http://orcid.org/0000-0002-8840-4653
  • Luciara Sebold Universidade Federal de Santa Catarina, Departamento de Enfermagem, Curso de Enfermagem, Florianópolis SC , Brasil, Universidade Federal de Santa Catarina – UFSC, Departamento de Enfermagem, Curso de Enfermagem. Florianópolis, SC – Brasil. http://orcid.org/0000-0002-5023-9058
  • Keyla Cristiane do Nascimento Universidade Federal de Santa Catarina, Departamento de Enfermagem, Curso de Enfermagem, Florianópolis SC , Brasil, Universidade Federal de Santa Catarina – UFSC, Departamento de Enfermagem, Curso de Enfermagem. Florianópolis, SC – Brasil. http://orcid.org/0000-0003-4157-2809
  • Francine Lima Gelbcke Universidade Federal de Santa Catarina, Departamento de Enfermagem, Curso de Enfermagem, Florianópolis SC , Brasil, Universidade Federal de Santa Catarina – UFSC, Departamento de Enfermagem, Curso de Enfermagem. Florianópolis, SC – Brasil. http://orcid.org/0000-0003-3742-5814

DOI:

https://doi.org/10.5935/1415-2762.20190077

Keywords:

Quality of Health Care, Organization and Administration, Nursing Care, Hospital Administration, Patient Safety, Patient Satisfaction

Abstract

Objective: to analyze the satisfaction of patients with Nursing care in surgical units.
Method: mixed-method research, with sequential explanatory strategy, carried out
in a university hospital in Southern Brazil. We collected quantitative data from 200
patients from surgical units through their characterization form and satisfaction
instrument and submitted to descriptive and inferential statistical analysis. We
collected qualitative data through telephone interviews with 20 patients and
processed through content analysis. Results: the average overall satisfaction
of patients was 3.95 (± 0.54). The means in the domains of the instrument were:
technical-professional (4.10 ± 0.59), confidence (3.96 ± 0.56), and educational (3.80 ±
0.63). In the interviews, the patients highlighted the joy, enthusiasm, and zeal of the
Nursing team when performing care. Conclusion: it was evident that patients are
satisfied with Nursing care, especially with the technical skills of the Nursing team.

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Published

2019-12-20

Issue

Vol. 23 (2019)

Section

Research

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Copyright (c) 2019 Reme: Revista Mineira de Enfermagem

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This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

1.
Satisfaction of patients about the nursing care in surgical units: mixed method research. REME Rev Min Enferm. [Internet]. 2019 Dec. 20 [cited 2025 Dec. 8];23. Available from: https://periodicos.ufmg.br/index.php/reme/article/view/49757

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