Evaluating patient safety culture in a philanthropic hospital
DOI:
https://doi.org/10.5935/1415-2762.20190031Keywords:
Patient Safety, Quality of Health Care, Organizational Culture, Patient Care TeamAbstract
Objective: to evaluate patient safety culture on the part of the multidisciplinary team in a Brazilian philanthropic hospital. Method: this is a quantitative cross-sectional
study carried out with 209 professionals in 12 hospital sectors. For the data collection, the Hospital Survey On Patient Safety Culture, developed by the Agency for Health Research and Quality, was used, translated and validated for the Portuguese language. The reliability of the instrument was verified by the Cronbach’s Alpha coefficient. Data analysis was accomplished by descriptive statistics. Results: the dimensions
with the highest percentages of positive responses were: expectations and actions to promote patient safety by the supervisor/chief; organizational learning and continuous improvement; team work within the units. On the other hand, the dimensions with lower
percentages of positive responses were: non-punitive responses to errors; professional and general perception on patient safety. Conclusion: these findings revealed that all dimensions of the patient safety culture should be worked out with the healthcare
professionals, since that none of the dimensions exceeded 75% of positive responses.
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