Acquisition of skills to collect subjective data and manage patients’ emotions

Abstract

Objective: to analyze the contribution of the Problematization Methodology in
the learning of communicative skills of nursing students in collecting subjective
data and managing patients’ emotions. Method: qualitative, descriptive study
in which the Problematization Methodology was developed using the Maguerez
Arc. A video was used to trigger discussion and raise key points. After theorizing
about problem-solving hypotheses, the students answered the questions initially
formulated. The solution was applied in practice through simulation, in which the
roles of nurse, patient, companion and observer were assigned to the students.
The students who played nurses assessed the patients complaint and intervened
by managing the emotions patients represented. The observers identified communicative
techniques used in the interaction. All the students took part in the
debriefing. Results: 88 undergraduate students attending the nursing program of
a public university took part in the study. During the identification of key points
the students pointed out 54 issues that concerned communication between nurse
and patient. The speech of students during the implementation of the Maguerez
Arc reveal the following elements: interviewing elements; recording of complaints
using the OPQRST technique; management of emotions using the communica-tive techniques NURSE, Ask-Tell-Ask, Tell Me More and Therapeutic
Communication; in addition to other topics students identified.
Conclusion: data show that in this study’s conditions, the Maguerez
Arc was an efficacious method to teach this content.