Users’ quality expectations and their correspondence with the realistic features of translation applications

Jing Rou Kuek; Mansour Amini; Ching Sin Siau; Amin Amirdabbaghian

doi:10.1590/1983-3652.2024.42167

Autores

Jing Rou Kuek UCSI University, Faculty of Social Sciences and Liberal Arts, English Language and Communication Department, Kuala Lumpur, Malaysia https://orcid.org/0009-0008-6441-1550
Mansour Amini Universiti Sains Malaysia, School of Languages, Literacies, and Translation, Penang, Malaysia https://orcid.org/0000-0003-2149-4604
Ching Sin Siau Universiti Kebangsaan Malaysia, Faculty of Health Sciences, Kuala Lumpur https://orcid.org/0000-0001-7612-6839
Amin Amirdabbaghian Universiti Malaya, Faculty of Languages and Linguistics, Department of English Language, Malaysia https://orcid.org/0000-0001-6503-8446

DOI:

https://doi.org/10.1590/1983-3652.2024.42167

Palavras-chave:

Aplicações, Expectativas dos usuários, Qualidade, Recursos realistas, Serviço

Resumo

Com o ritmo acelerado dos desenvolvimentos tecnológicos, os aplicativos de tradução surgiram como a última tendência da tradução automática para atender às necessidades dos usuários para diversos fins, como estudo, trabalho, viagens e entretenimento. Embora o objetivo de todos os serviços, incluindo a tradução, seja alcançar a satisfação do utilizador, uma maior compreensão das expectativas dos utilizadores é essencial para melhorar as aplicações de tradução e melhorar a experiência do utilizador. Este estudo visa explorar as expectativas de qualidade dos usuários em relação aos aplicativos de tradução e os recursos realistas dos aplicativos. Um projeto de pesquisa qualitativa foi utilizado para analisar 240 expectativas de usuários selecionadas propositalmente em 12 aplicativos de tradução populares. As descrições fornecidas pelos desenvolvedores dos 12 aplicativos foram avaliadas usando o modelo de Ryan (1993) para explorar a correspondência entre as expectativas dos usuários e as características realistas dos aplicativos de tradução. As conclusões revelaram uma lista detalhada de critérios de qualidade de serviço e critérios de qualidade de tradução, bem como sugestões para melhorar ambos os tipos de critérios. O estudo pode ter implicações empíricas e teóricas para pesquisadores de tradução e desenvolvedores de aplicativos de tradução na tentativa de compilar um perfil abrangente e realista dos recursos e da qualidade dos aplicativos de tradução. Os usuários do aplicativo e os tradutores humanos também podem se beneficiar das descobertas.

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