Expectativas de qualidade dos usuários e sua correspondência com os recursos realistas dos aplicativos de tradução

Autores

DOI:

https://doi.org/10.1590/1983-3652.2024.42167

Palavras-chave:

Aplicações, Expectativas dos usuários, Qualidade, Recursos realistas, Serviço

Resumo

Com o ritmo acelerado dos desenvolvimentos tecnológicos, os aplicativos de tradução surgiram como a última tendência da tradução automática para atender às necessidades dos usuários para diversos fins, como estudo, trabalho, viagens e entretenimento. Embora o objetivo de todos os serviços, incluindo a tradução, seja alcançar a satisfação do utilizador, uma maior compreensão das expectativas dos utilizadores é essencial para melhorar as aplicações de tradução e melhorar a experiência do utilizador. Este estudo visa explorar as expectativas de qualidade dos usuários em relação aos aplicativos de tradução e os recursos realistas dos aplicativos. Um projeto de pesquisa qualitativa foi utilizado para analisar 240 expectativas de usuários selecionadas propositalmente em 12 aplicativos de tradução populares. As descrições fornecidas pelos desenvolvedores dos 12 aplicativos foram avaliadas usando o modelo de Ryan (1993) para explorar a correspondência entre as expectativas dos usuários e as características realistas dos aplicativos de tradução. As conclusões revelaram uma lista detalhada de critérios de qualidade de serviço e critérios de qualidade de tradução, bem como sugestões para melhorar ambos os tipos de critérios. O estudo pode ter implicações empíricas e teóricas para pesquisadores de tradução e desenvolvedores de aplicativos de tradução na tentativa de compilar um perfil abrangente e realista dos recursos e da qualidade dos aplicativos de tradução. Os usuários do aplicativo e os tradutores humanos também podem se beneficiar das descobertas.

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Publicado

27-11-2023

Como Citar

KUEK, J. R.; AMINI, M.; SIAU, C. S.; AMIRDABBAGHIAN, A. Expectativas de qualidade dos usuários e sua correspondência com os recursos realistas dos aplicativos de tradução. Texto Livre, Belo Horizonte-MG, v. 17, p. e42167, 2023. DOI: 10.1590/1983-3652.2024.42167. Disponível em: https://periodicos.ufmg.br/index.php/textolivre/article/view/42167. Acesso em: 17 jun. 2024.

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