Eception with risk classification in hospital emergency service: evaluation of the nursing team

avaliação da equipe de enfermagem

Abstract

Quantitative cross-sectional study aimed to evaluate the Reception with Risk Classification, deployed in the emergency department of a Public Teaching Hospital. Data were collected in March 2011, through the application of the assessment instrument with the Reception with Risk Classification of 45 nursing workers. This instrument consists of a Likert scale consisting of 21 questions /items guided dimensions: Structure, Process and Outcome. It was found that the size structure was classified as good, although the items signaling environment, the user comfort and companion, the appointments and Privacy in queries Reception with Risk Classification with the team to be classified as Regular. The Process Dimension, also rated as Good, but non-emergency items Attendances; Attendances emergency; Security transmitted to the user and communication with users in the waiting rooms were classified as Good. The Results Dimension was evaluated as good, but one of the items, routing cross-reference, was considered Precarious. It was concluded that the emergency department investigated, with the Reception with Risk Classification not yet meet all the objectives of humanization, proposed by the Ministry of Health, given that there is need for improvements related to the items of the signaling environment; Performance of workers as proposal of Reception with Risk Classification, Comfort and users, the operation of counter mechanisms.