Strategies for the development of communication in an urgency and emergency hospital

Authors

  • Mirelle Inácio Soares Centro Universitário de Lavras - UNILAVRAS, Departamento de Enfermagem, Lavras MG , Brasil, Centro Universitário de Lavras - UNILAVRAS, Departamento de Enfermagem. Lavras, MG - Brasil. http://orcid.org/0000-0002-5298-8634
  • Beatriz Regina da Silva Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada, Ribeirão Preto SP , Brasil, Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada. Ribeirão Preto, SP - Brasil. http://orcid.org/0000-0001-5635-5757
  • Laura Andrian Leal Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada, Ribeirão Preto SP , Brasil, Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada. Ribeirão Preto, SP - Brasil. http://orcid.org/0000-0002-8563-8980
  • Lana Jocasta de Souza Brito Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada, Ribeirão Preto SP , Brasil, Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada. Ribeirão Preto, SP - Brasil. http://orcid.org/0000-0003-2136-4228
  • Zélia Marilda Rodrigues Resck Universidade Federal de Alfenas - UNIFAL, Departamento de Enfermagem, Alfenas MG , Brasil, Universidade Federal de Alfenas - UNIFAL, Departamento de Enfermagem. Alfenas, MG - Brasil. http://orcid.org/0000-0002-3752-8381
  • Silvia Helena Henriques Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada, Ribeirão Preto SP , Brasil, Escola de Enfermagem de Ribeirão Preto - EERP, Departamento de Enfermagem Geral e Especializada. Ribeirão Preto, SP - Brasil. http://orcid.org/0000-0003-2089-3304

DOI:

https://doi.org/10.5935/1415-2762.20200045

Keywords:

Nurses, Male, Hospitals, Professional Competence, Strategies, Communication, Learning

Abstract

Objective: to identify and develop strategies for improving communication skills in hospital nurses. Methods: exploratory study, with a qualitative approach, type of intervention research. The scenario was constituted by a public teaching hospital, a reference in urgent and emergency care, located in the interior of São Paulo. The investigation took place from November 2016 to March 2017, in which 21 nurses participated. The operative group technique was used to identify and develop communication skills, with a clinical case study as support for the intervention; subsequently, individual interviews were conducted to verify the effectiveness of the applied intervention. Data analysis took place through inductive thematic analysis. Results: seven operational learning groups were carried out, in which the participants, through the intervention, identified collective strategies to improve the communication process, such as: formalized documents; communication channels; meetings; multidisciplinary discussion groups; and the use of information and communication technologies: Whatsapp. After the intervention, the participants applied the strategies raised in the group. Conclusion: the implementation of strategies that can bring improvements to communication in the hospital context should contribute to the unification of information and a better understanding of professionals about their work process, thus promoting transformations in the professional praxis of nurses, as well as in their attitudes, making them encouraged and involved with the institution's ethical and political commitment.

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Published

2020-08-07

How to Cite

1.
Soares MI, Silva BR da, Leal LA, Brito LJ de S, Resck ZMR, Henriques SH. Strategies for the development of communication in an urgency and emergency hospital. REME Rev Min Enferm. [Internet]. 2020 Aug. 7 [cited 2024 Nov. 26];24(1). Available from: https://periodicos.ufmg.br/index.php/reme/article/view/49984

Issue

Vol. 24 No. 1 (2020)

Section

Research

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Copyright (c) 2020 Reme: Revista Mineira de Enfermagem

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