Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit

Abstract

The paper aims to analyze the impact of the implementation of Hospitality with Risk Rating (ACCR) for working professionals an emergency care unit. This is a descriptive qualitative approach. Data collection was performed in Emergency Care Unit Dr. Tarcisio de Vasconcelos Maia, had 12 professionals as subjects: 3 doctors, 3 nurses, three social workers and three nursing technicians. Data were collected through a structured interview semi-structured, analyzed according to the technique of collective subject discourse. The work was conducted under the approval of the ethics committee of FAMENE / FACENE with number 121/2010. The results show that there is knowledge of professionals in the UPA on the ACCR, cited as a way to humanize care and point differing responses regarding the ability of the ACCR installation in UPA concerned, pointing structural deficiencies and personnel. The questions reveal different opinions about the changes after the implementation of the UPA, such as improved patient care. The ACCR came to improve the care of PSUs, creating order of service according to the highest risk of death and leaving the service model in order of arrival. As well, humanization of care provided, work with a multidisciplinary team. Thus, we conclude that health services should interconnect and seekfull attention of the user, providing improvements and the entire staff of the institution should engage the new device, respecting its rules and routines.